Solutions oriented to businesses!
With more than 20 years of experience, we help businesses to engage with their customers, creating strategic knowledge management, and facilitating communication with their collaborators.
Our solutions can accelerate the resolution of challenges in all customer service journey.
Talk to XGEN to solve your key challenges!
Solve my customer's inquiries at the first contact (FCR)
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Increase the Contact Center productivity
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Reduction of search time for information during the calls
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Reduction of operation costs
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Expand digital service channels
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Increase the Contact Center productivity
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Improve customer service agility
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Facilitate team training
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Modernize my customer service area
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Automate the customer service
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Accelerate my bot (Chabot) learning
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Improve customer experience
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Improve and organize the content quality and customer services processes
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Deploy digital services
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Unify/Consolidate customer services channels
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